Terms and Conditions

• • With a one-time purchase, you acquire the Layla Sensor and all its hardware components.

• • This purchase includes full ownership of the physical sensor device (subject to the warranty terms below); a limited warranty period for hardware defects; and a defined period of access to software and cloud services (as detailed in Section A3).

• • 2-Year Limited Warranty: Layla provides a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship.

• • Warranty Exclusions: The warranty does not cover damage due to improper installation, misuse, unauthorized modifications, normal wear and tear, or issues arising from third-party accessories or integrations.

• • Technical Support: Technical support is available for one year from the purchase date. Hardware replacements under warranty are subject to evaluation and approval by Layla.

• • Access Period: Your one-time purchase includes free access to Layla's cloud services and software updates for 2 years from the purchase date.

• • Post-Access Options: After the initial 2-year period, continued access may require a separate subscription or service fee.

• • Service Modifications: Layla reserves the right to modify its cloud services provided that essential functionalities remain available during the initial access period.

• • Right of Withdrawal: In the EU and other applicable regions, customers have a 14-day right of withdrawal to return the product for a full refund.

• • Return Conditions: The product must be returned in its original condition, with all accessories, manuals, and packaging intact.

• • Refund Processing: Refunds will be processed within 14 days of receipt of the returned product.

• • Shipping Costs: Return shipping costs may be borne by the customer, except where otherwise required by law.

• • Update Commitment: Layla will provide software updates and security patches for at least 2 years from the purchase date.

• • Post-Support Considerations: If software support is discontinued after this period and the product becomes non-functional, Layla will offer options for continued service through a subscription or upgrade path.

• • Limitation of Liability: Layla is not liable for any indirect or consequential damages arising from improper use, third-party integrations, or service disruptions.

• • Remedies for Defects: In the event of a hardware defect covered by the warranty, Layla's remedies are limited to repair, replacement, or refund—at Layla's discretion.

• • Consumer Protection: In regions with specific consumer protection laws, liability is limited to the maximum extent permitted by law.

• • Users retain ownership of their environmental and personal data.

• • Layla does not sell user data and complies with GDPR, CCPA, and other applicable data protection regulations.

• • Users may request review or deletion of their data at any time.

• • These one-time purchase terms are governed by the laws of Delaware, USA.

• • Any disputes shall be resolved exclusively in the courts of Delaware.

• • For inquiries regarding warranties, software access, or returns under the one-time purchase model, please contact:Email: legal@layla.eco

This Annex applies to individuals who purchase or use Layla devices or consumer subscriptions for personal, family, or household purposes, including purchases through Amazon or other marketplaces and any residential use.

Layla is an informational monitoring and automation product. Layla is not designed, intended, or certified as a life safety device, alarm system, smoke detector, carbon monoxide detector, fire alarm, security system, medical device, or emergency response system. Layla does not dispatch emergency services. You must maintain all legally required safety equipment at all times, and you are solely responsible for contacting emergency services when needed.

Layla does not guarantee detection of any event or condition, including smoke, carbon monoxide, mold risk, water leaks, intrusions, noise events, occupancy, air quality changes, or hazardous conditions. Layla does not guarantee prevention of harm, injury, property damage, loss, or unsafe conditions. Notifications may be delayed, inaccurate, incomplete, or not delivered due to factors including placement, environment, interference, power or internet interruptions, configuration, or third party services.

Layla outputs and notifications are not professional advice and do not constitute inspection, certification, or compliance verification of any kind, including environmental health, habitability, building code, or safety compliance. You remain solely responsible for property maintenance, legal compliance, and all decisions and actions taken in response to Layla information.

Layla outputs are not medical advice and are not intended for diagnosis, treatment, cure, or prevention of any disease or health condition. You must not rely on Layla data for medical decisions or health risk assessment.

Any references to potential savings, efficiency improvements, reduced bills, or ROI are illustrative only and not guaranteed. Results vary based on property conditions, equipment, climate, utility pricing, and user behavior.

Certain features require continuous power and reliable internet connectivity. Layla is not responsible for failures caused by outages, router or ISP issues, electrical instability, interference, user network configuration, or downtime or changes in third party platforms or services. Integrations are provided “as available” and may be modified, degraded, or discontinued.

Sensor readings and derived insights are estimates and can vary with airflow, HVAC cycling, humidity, temperature gradients, aerosols, cleaning products, cooking, pets, building materials, sensor drift, and placement. You are responsible for selecting suitable settings and thresholds, and you acknowledge that false positives and missed events can occur.

Layla is not an insurance product and does not provide underwriting, certification, or guarantees that any insurer will offer discounts or approve claims. You remain responsible for maintaining adequate insurance coverage.

If you purchased through Amazon or another marketplace, refunds, returns, and certain billing and cancellation operations may be governed by that marketplace’s policies and processes. Where marketplace policies apply, those policies control the marketplace transaction.

You are solely responsible for complying with all applicable laws and rules relating to your use of Layla, including providing any required notices and obtaining any required consents. You agree not to use Layla for unlawful surveillance or to misrepresent Layla as certified for safety, security, or medical purposes.

If this Annex conflicts with any other provision, this Annex controls for consumer household use, to the maximum extent permitted by applicable law. Nothing in this Annex limits or excludes any consumer rights that cannot be limited or excluded under applicable law.

This Annex applies only to users who reside in the United States or who purchased or used Layla products or services in the United States, to the extent permitted by law.

Before starting arbitration, you and Layla agree to try to resolve any dispute informally. You must send a written notice of dispute to legal@layla.eco describing the issue and the relief requested. Layla will respond within thirty (30) days. If the dispute is not resolved within thirty (30) days after receipt, either party may proceed to arbitration.

Except as stated in C8 (small claims), any dispute, claim, or controversy arising out of or relating to Layla devices, software, services, these Terms, marketing statements, or the relationship between you and Layla will be resolved by binding arbitration, not in court. This includes claims based in contract, tort, statute, fraud, misrepresentation, negligence, strict liability, or any other legal theory.

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitrator will decide all issues, including the interpretation, applicability, enforceability, or formation of this arbitration agreement, except to the extent such delegation is prohibited by law.

Unless you and Layla agree otherwise, arbitration will take place in Delaware, USA. If permitted by the AAA rules, the arbitrator may conduct proceedings by video, phone, or written submissions for efficiency and to reduce costs.

Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards fees under applicable law.

You and Layla agree that disputes will be brought only in an individual capacity. You waive any right to bring, join, or participate in any class, collective, representative, or private attorney general action. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual claim.

If a court determines that this class action waiver is unenforceable for a particular claim, then that claim must be resolved in court and the remaining claims must be arbitrated.

Either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.

If twenty five (25) or more similar arbitration demands are filed against Layla by or with the assistance of the same law firm or group of law firms or organizations within a reasonably close time period, the parties agree to a batch process designed to promote efficient resolution, consistent with the AAA rules and applicable law.

You may opt out of arbitration by sending written notice within thirty (30) days of first accepting these Terms. Your notice must include your name, address, the email used for your Layla account, and a clear statement that you want to opt out of arbitration. Notice must be sent to LaylaElectric, Inc., 730 Arizona Ave, Santa Monica, CA 90401, USA, or by email to legal@layla.eco.

This Annex survives termination. For U.S. consumers, this Annex governs dispute resolution and overrides any conflicting court jurisdiction clause to the maximum extent permitted by law.

This Annex applies to consumers and household users in the UK, EU, Canada, and Japan, and supplements the Terms. If there is a conflict, this Annex governs to the extent required by applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, and nothing limits or excludes any consumer rights that cannot be limited or excluded by law. UK law specifically prohibits excluding or restricting liability for death or personal injury resulting from negligence in consumer contracts. 

EU consumer contract terms are also subject to unfair terms rules and cannot remove mandatory consumer protections. 

For consumers in certain Canadian provinces, mandatory arbitration clauses and class action waivers in consumer agreements may be restricted by consumer protection legislation. Where such laws apply, Annex C will not apply and disputes may proceed in court as required by applicable law. 

In Japan, certain clauses that exempt or partially exempt a business from liability in consumer contracts may be void, especially where liability arises from wilful misconduct or gross negligence. These Terms apply only to the extent permitted by the Consumer Contract Act and other applicable Japanese law. 

Where applicable law provides statutory warranties, guarantees, withdrawal rights, repair, replacement, refund rights, or other mandatory remedies, those rights apply and are not waived by these Terms. Any disclaimers and limitations apply only to the maximum extent permitted by applicable law.

For users outside the U.S., Annex C does not apply unless enforceable under applicable law and expressly agreed. Disputes will be handled under the governing law and jurisdiction provisions in the Terms, subject to mandatory local consumer protection rules.